Shipping policy

Shipping Policy

Thank you for supporting The Shacktique!

As a small business, we work wit trusted global fulfillment partners to bring you unique items. Below are the terms and conditions that govern our Shipping Policy.

1. Order Processing Time

All our orders are processed and shipped out within 7-12 business days depending on locations.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow time for the tracking information to be update. Thank for your patience.

2. Shipping Address Changes

  • Cut-off window: Please email us within 2 hours of placing your order to change the shipping address.
  • Finality: Because we route orders quickly to suppliers, we cannot alter addresses once processing starts.
  • Accuracy: Please double-check your details at checkout including phone number for the courier to contact you. theshacktique.com is not responsible for items delivered to an incorrectly entered address.

3. Shipping Methods, Costs, and Delivery Times

  • Standard Shipping: Flat rate of $10.00 for orders under $75.
  • Free Shipping: Automatically applied to all orders of $75 or more.
  • Multiple packages: If you order different items, they may arrive in separate packages from different suppliers.
Country / Region Estimated Delivery Time
USA 7–9 Business Days
Australia 7–12 Business Days
Canada 8–10 Business Days
Europe 12–14 Business Days
Note: Delivery times are estimates. Packages may face delays during peak holiday seasons (like Christmas) or during customs clearance.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS].

5. Packages Damaged, Lost, or Missing While in Transit

  • Investigation process: Email us if your package has not arrived within the estimated delivery window.
  • Supplier verification: We will open an investigation with our supplier and the carrier to track it down.
  • Resolution: If the carrier confirms the package is lost, we will send a free replacement or issue a full refund.
  • Damaged arrivals: Please email us photos of the damaged item within 48 hours of delivery so we can arrange a replacement.

Please note that customers must provide correct shipping details, including a valid phone number, to ensure successful tracking, delivery, and claims processing. 

If the shipping carrier confirms your package is lost, we will send you a brand-new replacement free of charge or issue a full refund.
Should your package arrive damaged, please contact us right away, and we will arrange a replacement or refund as soon as possible.

6. Customer Service

  • Get in touch: As a small business, your satisfaction means everything to us. For any questions, please email info@theshacktique.com.